Refund policy

Pre-orders: Products marked PRE-ORDER may be cancelled for a full refund at any time before shipment. Estimated shipping dates may change due to production or logistics circumstances.

Returns: Unused products may be returned within 14 days of delivery, provided they are in their original condition with all packaging, components, and accessories. Please contact us before returning any product. Return shipping costs are generally the customer’s responsibility unless the product is defective or otherwise required by applicable law.

Used products: We do not accept change-of-mind returns for products that have been used, damaged after delivery, modified, or returned incomplete.

Refunds: Approved refunds will be issued through the original payment method where possible. For Cash on Delivery orders, Flume will arrange the refund method directly with the customer.

12-Month Warranty: Flume devices are covered by a 12-month limited warranty from the date of delivery against manufacturing defects under normal use. This includes covered failures of the lithium battery pack and heating unit. Approved warranty claims may result in repair or replacement of the affected product or component.

The warranty does not cover misuse, accidents, unauthorized modifications or repairs, use with non-approved chargers or accessories, water damage, abnormal operating conditions, or normal wear and tear.

To request a return, refund, cancellation, or warranty claim, contact info@flume.global with proof of purchase and details of the issue. 

Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.