Refund policy

We offer a no-refund policy on all purchases. However, we provide a 12-month warranty on our devices. If any part of your product arrives damaged or non-functional, we will exchange it for you under the following terms:

Warranty Coverage:

• Defects in materials and workmanship: We guarantee the product will be free from defects under normal use.
• Lithium Battery: Our lithium batteries are included in the warranty. If the battery malfunctions, we will repair or replace the product at no cost to you.
• Heater Element: The heater element is covered under the warranty. If it fails during the warranty period, we will repair or replace the product.

Exclusions:
This warranty does not cover damages caused by misuse, accidents, unauthorized modifications, or exposure to extreme conditions.

How to Claim:
To initiate a warranty claim, please contact our customer service team with proof of purchase. We will guide you through the process and ensure a quick resolution.

Limitation of Liability:
Our liability under this warranty is strictly limited to repair or replacement as described above. We are not responsible for any incidental or consequential damages.

Please retain your proof of purchase for warranty claims. If you have any questions or need assistance, feel free to reach out to us at info@flume.global.

Thank you for choosing Flume SARL!